Safe, Clean & Legal

Post pandemic, Quality in Tourism’s Safe, Clean & Legal certification is more relevant than ever.

Bedroom in glamping accommodationConsumers often assume that any property they stay in is safe and compliant. In reality, this may not be the case, particularly with the boom of the internet and the rise of glamping. Our assessors are the enforcers of legal standards for the industry, ensuring that businesses have the correct documentation and checks in place, from fire safety to food safety, confirming that the accommodation meets or exceeds minimum standards.

Our checks are annual, robust and objective, rather than personal opinion. It’s this impartiality that makes the scheme so strong.

What’s more, in the post-pandemic world of travel, nearly 80% of potential guests expect any accommodation provider that they book with to have an independent accreditation of their standards, and 64% expect the accreditation to include an independent inspection. That makes Safe, Clean & Legal more relevant than ever to the industry.

Who is Safe, Clean & Legal suitable for?
The accreditation is suitable for hospitality operators and accommodation providers, who want to provide guests with reassurance of standards, but for whom quality (star) ratings may not be relevant or applicable. The accreditation works for any business looking to demonstrate their commitment to standards, reassuring potential guests that you have appropriate standards and that they have been inspected by an independent third party.

The scheme has been reviewed by Cornwall Council under Quality in Tourism’s Primary Authority partnership. This means that for local authorities across the country there is a system in place where properties that are advertising on shared economy platforms such as Airbnb or HomeAway can apply to be assessed under the Safe, Clean & Legal scheme. Accreditation will help to give confidence in the policies and procedures under which those accommodation providers are operating, with the aim of raising levels of compliance within that area.

For Destination Management Organisations (DOMs) who are helping to promote properties to visitors, they can encourage the property owner to undertake a Safe, Clean & Legal scheme assessment to help ultimately protect the consumer. Our ultimate aim is to provide consumers with a badge of confidence to look for when booking accommodation for an overnight stay; whether that’s glamping, B&B, a hotel or self-catering establishment.

We have been working with partners such as the Short Term Accommodation Association (STAA) to raise the profile and importance of independent verification within the industry. We have written a white paper regarding the safety standards in the sharing economy, outlining what consumers think along with a proposed solution.

Safety check


What do we look for in an assessment?
Safe, Clean & Legal inspects everything that a hospitality or accommodation operator needs to do to be compliant with regulation, committed to quality standards and of course safe and clean. It has been running since 2018, but has been updated to reflect additional requirements and standards for travel in the post-Covid era.

Safety & legal requirements
• Compliance with the Regulatory Reform (Fire Safety) Order October 2005
• Health and safety assessment of the property
• Public liability insurance
• Home and contents insurance
• Compliance with food safety and hygiene regulations
• Compliance with regulations surrounding allergies and food labelling
• Licenses for serving alcohol to the public and special events (where relevant)
• Planning regulations adhered to
• Data Protection Act 1998
• General Data Protection Regulation (GDPR) 2018
• Equality Act 2010
• Consumer Protection from Unfair Trading Regulations 2008
• TV licence
• Other licences where relevant – Performing Rights Society, Phonographic Performance and Motion Picture Licensing Company

Furniture, Facilities and Equipment
• Equipment should comply with British Safety Standards
• Handrails fitted to staircases
• Garden ponds fenced off

Cleanliness and hygiene
• All areas should be cleaned and checked thoroughly between lets – guests don’t want reminders of other guests!
• Broken or damaged items should be replaced

Communication with guests
• All advertising and pre-booking information should explicitly cover what is included in the price
• Full details of sleeping arrangements and bathrooms available should be provided in all communications
• Any in-house policies must be communicated at the time of booking
• Guests should be informed, prior to booking, of any additional charges or facilities available including cancellation terms, housekeeping and/or breakage deposits

Evaluation and report
• Safe, Clean and Legal is a pass or fail scheme, based against a full list of criteria. Our assessors will offer advice on best practice or improvements where relevant.

Safety check logo


More Information
Quality in Tourism’s Safe, Clean & Legal accreditation costs from £125 to £2,000+VAT, depending on business size. You will be asked to upload your fire risk assessment and public liability insurance certification alongside your application in order to qualify for a visit. Once the certification has been uploaded, an assessor will arrange to visit in order to accredit your property. To apply call 0845 300 6996 or visit www.qualityintourism.com

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