Customer Excellence

Products and services to help you deliver above and beyond for your guests.


Solo StoveLyon Equipment
015396 26339

Sitting round a roaring fire is a timeless and age-old experience, one that creates lasting memories and adds to any outdoor experience. When running a glamping site with multiple accommodations in one location this experience can be one that is hard to manage and to ensure is enjoyable for all guests. The Solo Stove fire pits solve many of the issues that you can face with a unique design that virtually eliminates unwanted smoke.

Made from stainless steel, and with a lifetime warranty, the fire pits are dependable and easy to maintain. High walled sides contain the fire making it safer, and the design creates a real focal point for any glamping experience. All these benefits really do take fire pits to the next level and will create an experience for your guests like no other.



Bespoke PodsPodz R Us
07767 733044

At Podz R Us, the approach has always been to offer bespoke pods, individually designed around customers’ needs. A free rapid-turnaround CAD design service is offered with high resolution 3D images that allow clients to visualise in detail the exterior and interior of their pods prior to ordering. With unlimited revisions prior to build commencement, Podz R Us can ensure the final product meets clients’ expectations and supply unique pods that customers will not find elsewhere.

Testimony to its great customer experience is the high number of repeat orders received from previous clients. In 2021 Podz R Us wants to expand on this by building new relationships both with customers who are just starting out in the glamping business and established providers that are looking to diversify their accommodation offering.



Half moonsMarquee Floors by William Armes
01787 372988

DandyWeave Half Moons are a new style of woven polypropylene matting which is lightweight and compact compared to natural coir half moons. Instantly transforming the floors of tents, they add extra comfort and protection to the structure. Offering a soft carpet-like feel, with added practicalities, these half moons are washable and can be sanitised to help stop the spread of germs. They are also reversible, ensuring durability, and maintain a good long-lasting appearance.

After use, Dandy Weave Half Moons can be easily rolled up and packed away and will provide great insulation and comfort for your camping or glamping experience.

Marquee Floors by William Armes offers a fully bespoke in-house service to meet all size and shape specifications and has a full range of complementary products available including interlocking grid mats and accessories.



3D ToursStriking Places
0800 298 2119

After 2020, the Summer of 2021 is going to be all about staycations and outdoor living. Currently, with most of the UK in another lockdown, what better way to showcase your business than with a 3D virtual tour.

Attract the right customers by giving assurance to your guests that a staycation at your location will make their precious summer break as brilliant as flying off abroad. 3D tours give peace of mind and offer you the chance to show off exactly why your accommodation goes above and beyond for guest experience. Allow your guests to explore from the comfort of their own home, before booking confidently with you.

Call Jo today for more information and to see how she can help your business outshine your competitors online.



eco tentsEco Structures (Sutton Hospitality Consultants, UK agents)
0191 5197477

Sustainable, environment-friendly Eco Tents capitalise on the modern staycation hunger for one-of-a-kind tourism experiences. These aren’t just fancy tents – Eco Structures see them as gateways to unique experiences where guests can escape life, pause, unhook and reconnect with nature without giving up creature comforts.

Everything Eco Tents does is designed with guests in mind to ensure the experiences created are 100 per cent authentic, shaped by the environment and driven by demand. The Eco Tent can be built anywhere, with an average two-day installation time, is designed to deliver a fast ROI, and can be custom-built to give you the freedom to hand-select various components that match your vision, such as BathPods, en-suites, decking and glass front doors. As these are high-standard structures, they are designed to stay put, with doubly insulated canvas, a high tensile stretch PVC roof and a unique, galvanised structural steel system with a 15 year warranty.



Heart PodsHeart Pods

At Heart Pods, customers are at the heart of everything designed and built. The multipurpose pods and shepherd huts come in various sizes and formats to add value to any glampsite.

Glamping pods, home offices, gyms and dining pods are all designed and built on site at The Heart of England Conference and Events Centre in Coventry.

For glamping pods, you can ‘try before you buy’ with overnight staycation packages available through the website, with some offering hot tubs. You can then experience what your customers would in a bespoke designed, highly insulated, spacious pod with built in washroom and kitchen.

Talk to Heart Pods today about how they can maximise your guests’ satisfaction with extra space and comfort. Virtual showrounds available during lockdown.



Ensuite bathroom podsCampPlus UK
01908 538055

CampPlus’ double and single en-suite bathroom pods offer personal pitchside facilities, encouraging optimal hygiene and keeping holidaymakers as safe as possible. Expensive accommodation structures also last longer when showers are kept in purpose built pods designed to withstand continual water use and with commercial quality fittings.

There is no sensory overload inside a tent or pod with a self-contained, insulated and, most importantly, well ventilated bathroom. Owner cleaning (at changeovers only) is kept to a minimum and as much as £9,800 saved in labour and materials each season based on eight pitches when compared to shower and toilet blocks. You can calculate savings for individual campsites by entering your details in the payback calculator on the CampPlus website.

Bathroom pods with their own heating ensure a cosy, warm and private experience for guests. Furthermore, heated bathrooms will extend the letting season and money earning potential of your site.

Get in touch with CampPlus to find out why personal, pitchside bathroom pods are fast becoming the solution of choice for the discerning glamping site owner.



Hunter OutdoorsHunter Outdoors
01749 870515

It’s great when an off-the-shelf, ready to go product fits your space and needs as it is. Unfortunately that’s not always the case, which means we have some wonderfully varied, interesting and eclectic spaces. Hunter Outdoors wouldn’t want it any other way!

The Hunter team created the Shady Spot with flexibility in mind. So if a single Shady Spot, Double Lounge, or Triple Lounge will not fit your space or provide the shelter you are after then they can make a Shady Spot for you.

There is no design fee, or hidden “bespoke” costs, it’s simply a different layout using the same parts. For example, Hunter trialled a couple of options for a restaurant’s rear garden, settling on four connected sails in an L shape, then subdivided into four spaces for socially distanced dining booths.

Just send a doodle plan of your space with a couple of photos and Hunter will send you plans of what options will fit.



07798 902209

For the ultimate in customisable glamping, you really can’t beat a Qorone! Choosing from 13 sizes, you have the flexibility to configure walls, windows and doors exactly as you need for the situation and location of your Qorone. Optional extras include inbuilt seating, cupboards, beds, tables, kitchen units etc, built in the same style to match the aesthetic and build quality of the main structure.

The team will always be happy to discuss your ideas and offer inspiration. The beautiful and unique eight-sided woodburning stove is the heart of the structure, both structurally and visually, drawing guests in with its warmth, and naturally extending your season into the colder months.

Much thought has gone into the design and several years of refinement ensures a robust, low maintenance and easy to assemble/disassemble structure. A truly original and beautiful unit means that marketing a Qorone to attract glampsite customers should be a breeze!



Naked hot tubsNaked Flame Eco-Tubs
01484 766233

Following on from a year that the glamping industry would like to forget, Naked Flame move into their seventh year of business, supplying sites across the UK and further afield with their tried and tested authentic, hand-crafted Scandinavian hot tubs and saunas.

Supplying a totally off-grid option, and boasting some of the fastest heat up times on the market, the solid wood products now include easy clean liner systems for all tub sizes. Together with super low water volume, and no need for aggressive chemicals, these tubs are perfect for eco-minded site owners.

Liner systems are now also available for existing tubs in an easy retrofit kit. Other products include Delivita wood-fired ovens. Naked Flame are proud suppliers to Canopy & Stars, Wigwam Holidays, Sykes Cottages, Quality Unearthed plus many more. Check out 5 star reviews online.

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