Caroline Cooper on how to involve and empower your team in owning customer experience. Have you ever had a good customer experience when served by someone who is completely disengaged with their work or their […]
Let disruption produce positives in change and innovation, says Andrew White. 2020 is without doubt a black hole in the business events sector. But with disruption comes change: so, what have we learned, what have […]
Make Venues’ new report delves into the concept of customer excellence. About the Author With three AIM accredited, conference centres of excellence in Warwickshire, London and Bristol, Make Venues is a seven-time winner of the […]
Coco Wedding Venues’ founder Emma Hla shares invaluable insights from her platform’s venue search data and advises on hoåw to market this winter. We at Coco Wedding Venues know it’s been a hard few months […]
It’s back to business for corporates, and rural venues are top of the list for rebooting team culture. Prior to the pandemic, events had finally come of age earning a line in the marketing budget […]
Iain Beaumont details how to really make a presence in an online world . 25 years ago, I remember our first modem being delivered to the house. Having dutifully asked my mother for permission to […]
Venue owner James Martin shares Baddow Park House’s plans for coming out of lockdown. 2020 was set to be a busy year at Baddow Park House. We were nearing the end of our extensive renovations […]
How coronavirus provides an opportunity for local, low footfall venues to get on the corporate event bookers’ short-lists. This column was set up to help venues capitalise on the high-yielding business of corporate events, advice […]
Views on the hospitality sector in light of Covid-19. Kate Nicholls Chief executive, UKHospitality There is no point in sugar-coating the pill or dancing around the facts of the matter, this is the worst crisis […]
In a typical year as Plantlife’s meadows adviser, I get a huge number of enquiries from meadow owners in July and August, desperate for advice on how to create, restore or manage their meadows. Here […]
Nicola Russill-Roy asks industry experts to share advice on delivering first class customer relations. Do you know the key to great customer relations? Surviving this current storm will mean focusing on the bigger picture but […]
Weddings taking place when coronavirus restrictions are eased next month are being encouraged to follow new government guidance, reports Sky News, which means avoiding food, drink and singing. Under the guidelines, which apply to wedding […]
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