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Advice

Customer-First Culture

28th November 2020

Caroline Cooper on how to involve and empower your team in owning customer experience. Have you ever had a good customer experience when served by someone who is completely disengaged with their work or their […]

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Advice

A New Chapter

28th November 2020

Let disruption produce positives in change and innovation, says Andrew White. 2020 is without doubt a black hole in the business events sector. But with disruption comes change: so, what have we learned, what have […]

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Advice

Understanding Excellence

28th November 2020

Make Venues’ new report delves into the concept of customer excellence. About the Author With three AIM accredited, conference centres of excellence in Warwickshire, London and Bristol, Make Venues is a seven-time winner of the […]

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Advice

Venue Search Insights

28th November 2020

Coco Wedding Venues’ founder Emma Hla shares invaluable insights from her platform’s venue search data and advises on hoåw to market this winter. We at Coco Wedding Venues know it’s been a hard few months […]

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Advice

Welcome Back

16th September 2020

It’s back to business for corporates, and rural venues are top of the list for rebooting team culture. Prior to the pandemic, events had finally come of age earning a line in the marketing budget […]

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Advice

Digital Action

16th September 2020

Iain Beaumont details how to really make a presence in an online world . 25 years ago, I remember our first modem being delivered to the house. Having dutifully asked my mother for permission to […]

Baddow Park House
Advice

Lessons from Lockdown

2nd September 2020

Venue owner James Martin shares Baddow Park House’s plans for coming out of lockdown. 2020 was set to be a busy year at Baddow Park House. We were nearing the end of our extensive renovations […]

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Advice

Opportunity Knocks

2nd September 2020

How coronavirus provides an opportunity for local, low footfall venues to get on the corporate event bookers’ short-lists. This column was set up to help venues capitalise on the high-yielding business of corporate events, advice […]

Big house venue
Advice

Covid-19 Comment: Hospitality

2nd September 2020

Views on the hospitality sector in light of Covid-19. Kate Nicholls Chief executive, UKHospitality There is no point in sugar-coating the pill or dancing around the facts of the matter, this is the worst crisis […]

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Advice

To Seed or Not to Seed

2nd September 2020

In a typical year as Plantlife’s meadows adviser, I get a huge number of enquiries from meadow owners in July and August, desperate for advice on how to create, restore or manage their meadows. Here […]

Customer service
Advice

Customer Relations

6th August 2020

Nicola Russill-Roy asks industry experts to share advice on delivering first class customer relations. Do you know the key to great customer relations? Surviving this current storm will mean focusing on the bigger picture but […]

Covid-19 wedding ceremony
Advice

New Covid-19 Guidance for Weddings

30th June 2020

Weddings taking place when coronavirus restrictions are eased next month are being encouraged to follow new government guidance, reports Sky News, which means avoiding food, drink and singing. Under the guidelines, which apply to wedding […]