White waitress small business owner bartender barista writing orders in clipboard wearing blue apron talking on phone for takeout takeaway delivery looking at the camera at the bar counter
Advice

Experiential Learning

Caroline Cooper on how to get team members noticing and learning from experiences inside and outside of work. Most of us are familiar with mystery shopping and using this as a way of gathering feedback […]

Greeting card with snapdragons, daisies and text: Thank you
Advice

Thank You

Employee recognition gets noticed, says Caroline Cooper. I believe it’s all too easy, while businesses and their teams are working so hard to get back to any kind of normality (particularly when they are struggling […]

Bad Reviews
Advice

Bad Reviews

Handle customer feedback and avoid adverse reviews with advice from Caroline Cooper. If you’ve ever had a damning review on social media, you know how it can really feel – as if someone has smacked […]

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Advice

Adding Value

Nervous of upselling? Try the term ‘adding value’ to increase sales instead says Caroline Cooper. As business owners we know that often the profit is in those all important additional sales – more so now […]

filling the gap
Advice

Filling the Gap

Caroline Cooper shares nine tips for attracting and retaining new team members. The past year has given people plenty of time for reflection. Whether they’ve been made redundant, or simply felt forgotten whilst on furlough, […]

Staff furlough
Advice

Back to Work

How to re-engage your team post lockdown. The excitement is palpable. There is so much pent up demand, and still lots to do before reopening. But… How long have your team been on furlough? Whether […]

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Advice

Learn to Let Go

The art of delegation with Caroline Cooper. Do you ever find yourself doing something that you feel isn’t the best use of your time, that someone else in your team ought to be doing? I’m […]

New Year, New Start
Advice

Old Habits Die Hard

How to develop new habits – seven tips from Caroline Cooper for managers to support their teams. At the start of any new year many of us set goals and plans for the year ahead. […]

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Advice

Customer-First Culture

Caroline Cooper on how to involve and empower your team in owning customer experience. Have you ever had a good customer experience when served by someone who is completely disengaged with their work or their […]