Advice
Experiential Learning
Caroline Cooper on how to get team members noticing and learning from experiences inside and outside of work. Most of us are familiar with mystery shopping and using this as a way of gathering feedback […]
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Advice
Bad Reviews
Handle customer feedback and avoid adverse reviews with advice from Caroline Cooper. If you’ve ever had a damning review on social media, you know how it can really feel – as if someone has smacked […]
Advice
Adding Value
Nervous of upselling? Try the term ‘adding value’ to increase sales instead says Caroline Cooper. As business owners we know that often the profit is in those all important additional sales – more so now […]
Advice
Filling the Gap
Caroline Cooper shares nine tips for attracting and retaining new team members. The past year has given people plenty of time for reflection. Whether they’ve been made redundant, or simply felt forgotten whilst on furlough, […]
Advice
Back to Work
How to re-engage your team post lockdown. The excitement is palpable. There is so much pent up demand, and still lots to do before reopening. But… How long have your team been on furlough? Whether […]
Advice
Learn to Let Go
The art of delegation with Caroline Cooper. Do you ever find yourself doing something that you feel isn’t the best use of your time, that someone else in your team ought to be doing? I’m […]
Advice
Old Habits Die Hard
How to develop new habits – seven tips from Caroline Cooper for managers to support their teams. At the start of any new year many of us set goals and plans for the year ahead. […]
Advice
Customer-First Culture
Caroline Cooper on how to involve and empower your team in owning customer experience. Have you ever had a good customer experience when served by someone who is completely disengaged with their work or their […]